Standard Operating Procedure

Standard Operating Procedures or SOPs/ User Manual/ Operational Manual.... SOP is a step-by-step instructions written that describes how to perform routine activity But most common questions that people ask is .....why do we need SOPs? Why should we spend time and effort in creating these SOPs. But let me tell you, these standard documents are very much like a back bone for a company. Just as other departments likes sales, HR, Operations etc. are important for the company, similarly SOPs or documentation (as referred commonly) is critical and important for a company.  SOP is not a rocket science, it is a reference guide for people to refer/ follow. Now people have the notion that they have been doing business for years, they know the business very well....so why document it?  Agree, that they have been doing the business for years, but what will happen when they are not there? The tacit knowledge will be gone. So it is important to pen down their wisdom which peop...